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Access 24/7 support, review our response commitments, log a ticket or find quick answers to common questions.
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From critical incidents to everyday questions, our team is ready to help you keep operations running smoothly.
Service level commitments
Managed services clients receive guaranteed response times based on issue priority, backed by our 24/7 operations team.
P1 — Critical
15 minutes
Target response
Business-critical outage or active security incident affecting operations.
P2 — High
1 hour
Target response
Major degradation affecting multiple users or a key business function.
P3 — Medium
4 hours
Target response
Limited impact issue with a workaround available.
P4 — Low
1 business day
Target response
General request, question or minor issue with no operational impact.
Raise a support request
Complete the form below and our team will get back to you based on the priority you select.
Support FAQs
Quick answers to the questions our clients ask most.
Managed services clients can reach our 24/7 SOC and NOC via the dedicated hotline and email provided in your onboarding pack. P1 incidents are responded to within 15 minutes.
Please include a clear subject, the affected system or service, when the issue started, any error messages, and the business impact. This helps us prioritize and resolve faster.
You can track all open and historical tickets in the Customer Portal, or reply to your ticket confirmation email for an update from the assigned engineer.
Guaranteed response SLAs apply to managed services clients. Project and advisory clients receive best-effort support during business hours.
Yes. We are vendor-neutral and support a wide range of security, cloud and infrastructure platforms. We also coordinate with third-party vendors on your behalf.